Yeti Airlines Pvt. Ltd

Cancellation and Refund Policy

For detailed information about cancellations, refunds and/or rescheduling on these fare categories, please contact at 977-01-4464878 (Hunting Line - Reservations Office).

A. Fare Category of Yeti Airlines

1. Normal Fare (Nepalese Rupees)

2. Dollar Fare (US Dollar)

3. Residential Fare (Nepalese Rupees) (All cancellations, refunds and rescheduling will be similar to Normal Fare)

4. Yellow Fare (Nepalese Rupees)

5. Victor Fare ( Nepalese Rupees)

6. Green Fare (Nepalese Rupees)

7. Oscar Fare (Nepalese Rupees)

8. Flanker Fare (Nepalese Rupees)

9. Special Fare (Nepalese Rupees)

10. Early Fare (Nepalese Rupees)

11. Hotel Fare (Nepalese Rupees) Airlines may offer promotional fare categories such as Through Fare, COMBO Fare, etc. from time to time. For detailed information about cancellations, refunds and/or rescheduling on these fare categories, please contact at 977-01-4464878 (Hunting Line - Reservations Office).

B. Non Refundable Tickets

1. Oscar Fare

2. Flanker Fare

3. Special Fare

4. Hotel Fare

5. Early Fare

C. Refundable Tickets

1. Normal Fare

2. Yellow Fare

3. Victor Fare

4. Green Fare *Conditions apply

D.Cancellation and Refund Policy on USD Fare Tickets

i.Once the passenger issue the ticket and wish to cancel their flight the Airlines shall charge 10 % cancellation fee on base fare Eg. (Fare 100 + Fuel-Surcharge 20 + Airport Tax 2), and rest of the amount will be refunded. For example - If the flight date is on 15 July 2016, and passenger cancels his/her ticket on 14 July 2016 (before 24 hours) or earlier, then cancellation charge will be 10 % on base fare.

ii. If passenger requests to cancel the ticket upon the flight date 3 hours before the departure time, the Airlines shall charge 33.33 % cancellation fee on base fare Eg. (Fare 100 + Fuel-Surcharge 20 + Airport Tax 2), and rest of the amount will be refunded. For example – If flight date is 15 July 2016, and flight departure time is 01:00 PM, if passenger cancels the ticket on 15 July 2016, either at 10:00 or earlier, then cancellation charge will be 33.33 % on base fare.

iii.If the passenger requests to cancel the ticket within check-in hours i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. For example departure time is 01:00 PM on 15 July 2015 and passenger cancels the ticket on 12:15 PM on 15 July 2015, then ticket will be considered as “No Show” and thus, the ticket fare will be forfeited.

E. Cancellation and Refund Policy on NPR Fare Tickets

1.Normal Fare

If the passenger issue the above fare ticket and wish to cancel their flight before one day(12 hrs), then 10% cancellation charge will be applicable on base fare. The rest of the amount will be refunded.

If the passenger requests to cancel the above fare ticket upon the flight date 01 hour before the flight time, then 33.33% cancellation charge will be applicable on base fare. The rest of the amount will be refunded.

If the passenger requests to cancel the above fare ticket within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show”. i.e. non- refundable. Only PSC will be refunded.

2.Yellow Fare

If the passenger issues the above fare ticket and wish to cancel their flight before one day (12 hrs), then 33.33 % cancellation charge will be applicable on base fare. The rest of the amount will be refunded.

If the passenger requests to cancel the above fare ticket upon the flight date 01 hours before the flight time, then 50% cancellation charge will be applicable on base fare. The rest of the amount will be refunded.

3.Victor Fare / Green Fare

If the passenger issues the above fare ticket and wish to cancel their flight before one day (12 hrs), then only FSC and Passenger Service Charge will be refunded.

If the passenger requests to cancel the above fares ticket upon the flight date 01 hour before the flight time or within check-in hour, then these fare tickets cannot be cancelled, it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

4.Flanker Fare / Oscar Fare / Special Fare/ Hotel Fare/Early Fare

If the passenger issues the above fares ticket and wants to cancel their flight one day before (12 hrs) or 1 hour before the departure time or within check-in hour the request will not be considered and it would be deemed as “No Show”. i.e. non- refundable. Only PSC will be refunded.

Reschedule Policy:

1.Normal Fare

If the passenger requests to reschedule the above fare ticket before one day (12 hrs) or 01 hour before the flight time to other confirm date, then Reschedule will be done ,no reschedule charge will be applicable.

If the passenger requests to reschedule the above fares ticket within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

2.Yellow / Victor Fare

If the passenger requests to reschedule the above fare ticket before one day (12 hrs) or 01 hour before the flight time to other confirm date, then Reschedule can be done in either same fare category or higher fare categories whichever available in the system. No reschedule charge will be applicable, only difference amount of available Higher Fare will be charged.

3. Green Fare

If the passenger requests to reschedule the above fare ticket before one day (12 hrs) or 01 hour before the flight time to other confirm date , then Reschedule can be done in either same fare category or higher fare categories whichever available in the system. No reschedule charge will be applicable, only difference amount of available Higher Fare will be charged.

However on Pokhara, Bharatpur and Janakpur sector, the following Reschedule policy will be applicable:

If the passenger requests to reschedule the Green fare ticket on above sectors 1 hour before to the flight time to other confirm date ,then Reschedule can be done in either same fare category or higher fare categories whichever available in the system. Reschedule charge Rs. 500 and difference amount of available Higher Fare will be charged.

(*Note: Green fare is the lowest fare in the sectors Pokhara, Bharatpur and Janakpur)

4.Flanker Fare / Oscar Fare / Special Fare /Early Fare

If the passenger requests to reschedule the above fare ticket before one day (12 hrs) or 01 hour before the flight time to other confirm date, then Reschedule can be done in either same fare category or higher fare categories whichever available in the system. Reschedule charge Rs.500 and difference amount of available Higher Fare will be charged.

5.Hotel Fare

If the passenger requests to reschedule the above fare ticket before one day (12 hrs) to other confirm date, then Reschedule can be done in either same fare category or higher fare categories whichever available in the system. Reschedule charge Rs.500 and difference amount of available Higher Fare will be charged.

If the passenger requests to reschedule the above fare ticket 3 Hours before the flight time to other confirm date, then Reschedule can be done in either same fare category or higher fare categories whichever available in the system. Reschedule charge Rs.500 and difference amount of available Higher Fare will be charged.

If the passenger requests to reschedule the above fare ticket 2 Hours before the flight time to other confirm date, then Reschedule can be done only on Normal fare, however prior approval has to be taken from either Deputy Director - Sales & Marketing or Senior Manager - Sales & Marketing Reschedule charge Rs.500 and difference amount of Normal Fare will be charged.

If the passenger requests to reschedule the above fares ticket exceeding two hours to flight time or within check-in hour i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. Only PSC will be refunded.

F. Name Change Request

Name changes are allowed subject to a “Name Change Fee”. If the passenger requests to change the Name of the passenger, then NPR.1,000.00 will be applicable for Nepalese Passengers. For Foreign Passengers, USD 15.00 will be applicable. For detailed information about this provision, please contact at 977-01-4464878.

G. Cancellation of Rescheduled Tickets

In case the passenger requests to cancel the rescheduled ticket, then original fare category’s cancellation and refund provisions will be applicable. In this case charges and fees levied for reschedule will not be refunded.

H. Tickets Cancelled by Airlines

In case the Airlines fails to fulfill its commitment and cancels the reservation, tickets, then all the portion of the ticket fare (any fare) will be fully refunded.

I. Requesting for Refund

1. If the ticket is refundable and it has not been utilized, then passengers may request for refund in the following ways: By submitting a refund request online at: ecommerce@yetiairlines.com or reservation@yetiairlines.com OR By calling Reservations Department at 977-01-4464878 during Office hours [09:00 – 07:00 NST]. By calling Ecommerce Department at 977-01-4466576 during Office hours [09:00 – 07:00 NST].

2. While submitting a refund request please include: The Passenger’s Name The Passenger’s Address The form of payment used (including the last four digits of the credit card number, if applicable) The tickets numbers The date of departure and time and city as mentioned in the ticket.

J. Airport Tax (PSC)

Airpot Tax will be refunded for unutlized tickets.

K. Notes

-All travel is subject to the Airline's General Conditions of Carriage.

-If the passenger(s) fails to report at the checkin time, the ticket will be marked as NOSHOW and only Airport Tax will be refunded.

-Not all tickets are refundable. Depending on the fare category of the ticket purchased, the ticket may not be eligible for a refund.

-Unused, refundable tickets that do not carry restrictions may apply for refund within one month from the date of issue. Open-dated tickets are not allowed. All eligible refunds will be made in equivalent local currency. All eligible refunds will be made according to original form of payment. (For tickets purchased with credit cards, refunds will be credited to the same credit card account only) Fares, taxes and charges may fluctuate based on prevailing currency exchange rates.

This policy is subject to change without prior notice.