i.Once the passenger issue the ticket and wish to cancel their flight the Airlines shall charge 10 % cancellation fee on base fare Eg. (Fare 100 + Fuel-Surcharge 20 + Airport Tax 2), and rest of the amount will be refunded. For example - If the flight date is on 15 July 2016, and passenger cancels his/her ticket on 14 July 2016 (before 24 hours) or earlier, then cancellation charge will be 10 % on base fare.
ii. If passenger requests to cancel the ticket upon the flight date 3 hours before the departure time, the Airlines shall charge 33.33 % cancellation fee on base fare Eg. (Fare 100 + Fuel-Surcharge 20 + Airport Tax 2), and rest of the amount will be refunded. For example – If flight date is 15 July 2016, and flight departure time is 01:00 PM, if passenger cancels the ticket on 15 July 2016, either at 10:00 or earlier, then cancellation charge will be 33.33 % on base fare.
iii.If the passenger requests to cancel the ticket within check-in hours i.e. within 1 hour of flight departure time, the request will not be considered and it would be deemed as “No Show” i.e. non-refundable. For example departure time is 01:00 PM on 15 July 2015 and passenger cancels the ticket on 12:15 PM on 15 July 2015, then ticket will be considered as “No Show” and thus, the ticket fare will be forfeited.