Frequently Asked Questions
Booking
Start by choosing the most suitable flight date to get the best available fare and flight of your desired sector. Then fill the personal details form. Choose the most convenient payment option to make your payment. As soon as the payment is confirmed you shall receive a ticket itinerary that indicates confirmation of your booking. Since the applicable fare is based on your nationality, please make sure you submit your current nationality as per your valid identity card that you will be required to show at the airport check-in counter.
Once your booking is confirmed, you will receive a booking reference number along with your ticket itinerary via email. This indicates that your booking is confirmed. We advise you to print your e-ticket and produce it at our check-in counter on your flight date.
Yes, you can by visiting our website www.yetiairlines.com and then going through online booking.
You cannot book via telephone. However you may call us for help on our online booking website. I haven’t received my tickets! This is unlikely to happen. Still, if you don’t get your tickets, you can contact us at the above mentioned contact detail and we will send you the tickets via email, provided payment has been verified. Kindly make sure that you have checked your mail Junk folder.
Bookings can be changed but one needs to write on our official e-mail address i.e. ecommerce@yetiairlines.com with the correct requirement, so necessary amendments can be done.

Cancellation and Refund
In case of cancellation of flight by Yeti Airlines or due to unforeseen circumstances beyond the airlines control, Yeti Airlines will not provide any accommodation/compensation to the passenger however Yeti Airlines will try to accommodate the passenger in the nearest/earliest available flight to the destination
Yes, if flight is delayed more than two hours and you decide not to travel and cancel your ticket you can claim for refund. Please contact our airport check-in counter to cancel your ticket.
Once a refund has been requested by email to ecommerce@yetiairlines.com , it will be done within 15 working days for the all payment gateways except for paypal i.e 2 working days. The refund amount will go back to the account from which the payment was made. Should there be delays in receiving the requested refund, please contact ecommerce@yetiairlines.com with the relevant ticket details.
Passengers are readjusted in the next immediate flight as far as possible. If the flight is diverted to other sector than point of origin or destination and an overnight stay is required, we will provide our passengers with transportation, hotel accommodation and food.

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Baggage